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All of our products are guaranteed 100%. If you are not completely satisfied with any of our products you are entitled to an exchange and/or reprint. If that is not enough-- receive a complete refund.
If you are not completely satisfied with your order and do not wish for an exchange or reprint, simply return the merchandise to us and you will be entitled to a refund. Any postage spent to return the merchandise to our offices, will not be refunded. Return the complete set of dog tags to us in a padded envelope. Please send it by regular U.S. mail to the address listed below.
In the event your dog tags are not stamped the way you intended, you are entitled to a reprint of your dog tags-whether it is your fault or ours. However, the reprint must be solely a correction to the original text or formatting. We reserve the right to deny claims for reprints that are not the error of our company.
Remove the tags from the ball chains and silencers. We ask that you return only the tags. You can return the tags taped to a piece of paper placed inside of a regular size envelope. Please indicate the changes that should be made.
Please send the tags to the following address:
PO Box 5871
Fullerton CA 92838